First published in the April/May 2021 edition of LARA
The world of MRO IT is not standing still, so to keep up, LARA has reached out to industry leaders to build a picture of how MRO systems are being designed to be user-friendly, keep operators compliant, facilitate mobility, detect defects, and track parts.
Headquartered in Vevey, Switzerland, Rusada develops software for airworthiness, MRO and flight operations used by more than 100 customers with support from locations in Europe, the USA, the Middle East, Asia, and Australia. Feedback from customer forums asked for a web-based system using mobile devices, which drove the development of the latest version of its ENVISION package.
“The three things that stand out are the web solution, the user-friendly configuration and how easy it is to implement,” says Rusada’s Saidhar Pathigari, Sales Director for the Middle East and APAC. “Small airlines and start-ups don’t have big IT teams, so we manage everything on the cloud.”
ENVISION has 10 modules, and operators can select just the ones they need and then add others as their needs change, making it an attractive system for LCCs and regional operators. “From the start, we work with our customer to understand their business, in order to define the solution, and we do not ask them to use the system as is,” Pathigari tells LARA. “We modify or configure the system as per their need, and that’s how it always works best.”
The Rusada implementation team are purposely from airline and MRO backgrounds, so they understand the operation and how things look from the customers’ side, which Pathigari believes is great advantage when systems are being implemented. “They know the challenges the customers face daily, all the jargon, and this is a big strength for Rusada.”
Designing a solution and implementing it in COVID times is particularly challenging, but Rusada has carried on regardless, using video meetings and project management software. In one case, it sold, signed, and implemented a solution without any face-to-face interactions. Pathigari says it’s this willingness to find a way that helps Rusada stand out.
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