Supporting Agile Operations

Background

AirTanker is responsible for delivering aircraft, infrastructure, service, training and expertise in support of Voyager, the RAF's new generation multi-role tanker and transport aircraft.

 

With a fleet of 14, the Airbus A330 Multi Role Tanker Transport (MRTT), is an aerial refuelling tanker aircraft based on the civilian Airbus A330. Their multi-role capabilities include air transport as a 291 seat passenger jet, air cargo and in an aeromedical role. They can also operate as civilian aircraft and AirTanker offers that service under an ACMI (aircraft, crew, maintenance and insurance) basis to airlines that want to charter additional capacity.

The challenges

  • High cost of maintenance and ownership
  • Many versions of the truth (disparate systems with different data)
  • The system was unable to manage the complexities of the aircraft
  • Lack of visibility and access to business critical information which was acting as a barrier to growth
  • Reliance on external suppliers and services for support leading to long turn-arounds that added further to the high cost of ownership
  • Lack of trust in the core application data causing divisions within the organisation and undermining cohesiveness within the business, thereby hindering progress

The outcomes

  • A truly integrated solution
  • A reduction in the number of standalone and bolt-on systems
  • A reduced administrative burden on technical resources
  • A single, accurate version of the truth
  • A better awareness of overall workload
  • Better situational awareness
  • Faster analysis and distribution of information
  • A clear improvement in trust and co-operation between departments

What AirTanker had to say

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