Earlier this month, Rusada hosted a webinar on how to maximise the bottom line for maintenance execution in an increasingly competitive operating environment.
We have since discussed some ways in which ‘Envision’ and the new ‘Check Management’ module can help maintenance, repair and overhaul (MRO) providers optimise existing capacity and plan/execute maintenance effectively.
Now we’re going to delve even further into the solution’s newest module to explore how it can help an MRO to communicate better with engineers and customers, to maximise the bottom line.
Improving quotation processes with Envision
Without an integrated MRO system like Envision, an MRO would spend a significant amount of time collecting data from other systems and paper documentation in order to consolidate information and produce quotations for customers.
Through the Check Management module, customers can pull in different work scope items into sales groups based on fixed price, time and material warranty, thus indicating a cost breakdown of a check.
And, at the quotation stage, the details of how much particular parts, services and labour might cost can be analysed further and updated, via the sales group details. Then, once the sales group is reviewed a quotation can be generated with ease – and if an MRO already uses some of Envision’s other complimentary modules, it can benefit from a more streamlined process.
Following client approval of a quotation, Envision will send an alert to the home screen interface of the Check Management module, displaying the work order details to be picked up by the engineering team.
Improving communication and visibility with Envision
The supervisor can now use Envision to assign work to specific engineers whom are best required for a certain job, while viewing their availability to carry out the work.
Through the work rostering tool within the platform’s ‘Supervisor Portal’, a supervisor can assign a task to an engineer and assess the skill requirements on the task card against the skill set of an engineer.
Engineers can also access their own portal, the ‘Engineer Portal’, to view, update and manage any tasks that they’re working on, improving communication and visibility across the board.
Users of Envision also benefit from a colour-coding tool that can indicate whether or not parts required for a specific task have been issued, thanks to accurate shop floor data being displayed in the portals.
And, if an engineer has to carry out a ‘non-routine’ task card once they’ve begun working on a job they can create/add one within the portal. The system will then send an approval request to the client in the form of an email, detailing information on additional man-hours and associated costs.
Requests for additional parts can also be sent through the portal and thanks to a supply chain function, engineers can see whether a part is available or not.
In addition, a ‘required by’ date and priority level are assigned to a part request before the supply chain team are notified, allowing them to locate a part by the requested date. This process can also be applied to locating tools.
Utilising Envision to generate detailed invoices
On completion of a work card, detailed invoices can be created easily through Envision because the system logs all of the important information that has been entered by customer service representatives, planners, supervisors and engineers along the way, such as the usage of parts and man-hours.
Thanks to the real-time data that is exchanged within the modular system, a user can input the relevant invoicing information against each sales group (once the billing dates are set), making a once timely task far more efficient. Taxes, charge and discounts can also be applied when generating the sales invoice.
What’s more, contract terms can be accessed through the work order enquiry interface, helping an end-user to create sales groups and manage which work has been carried out – including any additional tasks that need to be charged for on top of the initial contract, thus improving the bottom line.
For many MROs, effectively managing contract terms has been a real challenge because keeping on top of which charges are covered under the existing contract terms and which should be added on as non-routine charged items can be tough.
Therefore, MROs often miss out on warranty charges and collecting the fees connected to additional non-routine tasks – something that Envision can help to combat.
Using Envision to plan ahead for future work
On top of improving quotation and invoicing processes, maintenance execution and business-wide communication, Envision can streamline fleet management for an MRO provider.
The system is home to an aircraft status enquiry screen that lists tech records of an aircraft, as well as information on its next due maintenance event.
By clicking on a record displayed within Envision, a user can see the short-term maintenance due items and information on any Service Bulletins and Airworthiness Directives that are due. Envision customers can also create work orders against the due lists and subsequently assign one for execution.
Thus being able to see when an aircraft may come into the hangar, as well as the work it may require, allows an MRO to plan head for future maintenance work, more cost-effectively.
Indeed, with Envision, customers will benefit from improved communication between customers and their workforces, thanks to precise data being passed through the MRO platform. And, as a result, users can offer improved services and shorter turnaround times, while maximising the bottom line.