Our combination of aviation experts and technologists, we know that it’s our people that differentiates Rusada from other technology vendors.
Get to know more about our amazing team through this series of blogs which discusses the people ‘behind the logo’.
To celebrate International Women’s Day (March 8th), our first subject is Mary-Clare Stephens, who has recently been appointed as Client Services Manager (Europe).
Firstly, tell us more about what you do?
I lead our team of European-based Client Services Consultants. We are the guys who will show up to new Envision nGen users to set up, implement and deploy the technology.
Right now, we are currently working on some important projects, including Sabena Aerospace, Solenta Aviation and AirBelgium, to name but a few!
It’s a critical role within our process, as my team works with customers to help them define and map what they need our software to do and then plan how we are going to do it as efficiently as possible with minimum disruption to their operation.
Our Consultants are predominantly from the aviation industry, which is certainly a benefit during an implementation because they can add their own valuable experience.
How did you get here?
I’ve been with Rusada since 2009 and I’ve held several roles within the Client Services function, so it’s fair to say I really know what goes under the hood of our technology.
Before joining Rusada, I worked with Thomas Cook as a Data Analyst at their Maintenance facility. Having that exposure on the ground and seeing how a maintenance organisation operates on a day-to-day basis has given me the practical understanding of the function. Aviation is a complex and highly agile world, so knowing how it works is invaluable.
The technology side of the maintenance operation was always fascinating to me… analysing existing business processes and introducing more efficient ways of doing things through technology is a very satisfying part of my job.
Importantly, being a woman in a predominantly male-orientated industry has pushed me to achieve my goals and has certainly made me focused on where I want to get to!
What is the best thing about your job?
Anyone who has worked on implementing an IT project knows that it rarely runs smoothly – but that’s why I love it! I enjoy the challenge of working with a customer to figure out how to overcome a particular issue and it’s very rewarding when you reflect at the end of a successful conclusion of a difficult project.
Each day has a new challenge… and that’s the beauty of this job. As I often say to my team, “every day is a school day!”
One of the biggest perks of working with Rusada’s global customer base is that there is lots of opportunity to travel. I’ve been to 5 of the 7 continents across the world, which is no small feat in my eyes! Wherever I go, I take in as much as I can and I make the most of the opportunity of visiting some of the most fascinating places on earth… and I get paid to do it!
As we publish this blog on international women’s day, do you have any final message for women who would like a career in technology or aviation?
I think International Women’s Day is a great way to highlight the amazing achievements of women globally.
No one should ever be prevented from reaching their goals because of their gender. Yet I know that there are women who will be put off because of the perceived gender imbalance in the technology industry. My message to women in this position is that the power to even out the balance is in your hands!