Client Services

Our goal is to provide our customers with a solution that fits the way they work, ensuring that we help organisations maintain their operational excellence.  To do this, we scope every project using a combination of industry-proven techniques and our own specialist knowledge. By fully understanding our client’s business, then assessing their requirements, we are able to plan every implementation effectively before executing the project in a timely, cost-effective manner.

Our experienced team of aviation system consultants carry out the project scoping at the earliest stage of the client relationship. This enables both Rusada and our clients to define and agree on the project deliverables, including classifying what the Target Operating model will be, defining what is: ‘In Scope’ and ‘Out of Scope’ and identifying all gaps, issues and risks, together with mitigation or workarounds. At the end of the scoping process we also have a Project Schedule, the Project Resource requirements and proposed Project Governance from both parties.

Adopting a "Best Practice" and "Model" approach to the implementation of rusada:enterprise greatly reduces the implementation time and its cost and improves the control of the project deliverables. If additional and specific requirements outside the Model are required, Client Services will look at them with the customer and plan in a Phase 2 approach.

Our project implementations follow the plan and schedule set out during the Project Scoping phase. The same Rusada Client Services consultants who conducted the Project Scoping will also be allocated to your business for the installation of the Envision toolkit, ensuring the understanding and knowledge of your business and the project, is optimised.

Knowledge transfer is key to ensuring the successful implementation of our rusada:enterprise solutions, enabling our clients to take responsibility and ownership for the system from the beginning of the project. The dedicated Rusada Client Services’ Training Division provides a structured programme of training, scheduled within the project scoping, to ensure that this takes place. Training begins at the same time as data migration to the Envision system starts, ensuring that our clients are fully proficient in our systems before the project implementation is complete and the system goes 'live'.

Following implementation and 'go-live', our Support Help Desk offers your business comprehensive service support: 24/7/365 from our regional client service offices in Europe, the Middle East and Asia. In addition, all our clients have a Dedicated Rusada Account Manager assigned to their business.

This commitment to our customers is an integral part of the Rusada philosophy and has helped us become market leaders.