Careers 2018-01-17T16:26:00+00:00

HELP MAKE OUR CUSTOMERS SUCCESSFUL

Our mission is to provide our customers with the technology that will support and encourage their success.We recognize that when our customers are successful, we are successful.

In delivering this mission we need people to join us who are…

  • Team players

  • Aviation experts

  • Problem solvers

  • Technologists

THINKING OF JOINING US?

Before applying, make sure that you can meet all of the following requirements:

  • GEOGRAPHY
    Can you work at the required location?

  • QUALIFICATIONS
    Do you hold the required academic qualifications?

  • EXPERIENCE AND SKILLS
    Can you demonstrate the required experience for the role?

  • WORK PERMITS
    Do you hold the relevant visas and work permits to work with us?

APPLICATION SUPPORT ENGINEER

BANBURY OFFICE   •   UNITED KINGDOM

As part of Rusada’s continuing expansion programme, we have created an exciting opportunity for an Application Support Engineer to work in our Oxfordshire based office.

You will be responsible for supporting users of web and client/server based applications used in the aviation industry. This involves diagnosing application issues, managing hosted environments, and analysing data within a SQL database to deliver an exceptional customer experience.

Alongside your existing experience of working in an Application Support role, you will be working closely with colleagues in support, development and training to develop an in-depth comprehensive knowledge of the Rusada software.

Some travel to Rusada’s worldwide customer base will be required, so if you are a graduate with a genuine interest in aviation and helping customers get the most from our products, then this is the role for you.

  • Two years’ experience in an Application Support role
  • Good understanding of SQL server data analysis
  • Strong business and customer-facing skills with the ability to build and maintain working relationships with customers at all levels
  • Ability to work in a fast-paced customer support environment
  • Understanding of SaaS web/application transactional systems
  • Proactive ‘Can-Do’ approach
  • Systematic and disciplined problem-solving skills.
  • Ability to identify and diagnose issues quickly to apply fixes or workarounds, minimising business impact.
  • Proactively contribute knowledge and expertise to colleagues & customers.
  • Ability to learn quickly and desire to develop knowledge
  • Graduate with Computer related degree with 2 years’ post qualifying experience in an application support environment.
  • Microsoft SQL Server 2012/14 or extensive knowledge of T-SQL
  • Experience of Remote Access methods (VPN, RDP, Cisco, Citrix)
  • Aviation/Logistics/Production experience an advantage
  • Knowledge of IIS an advantage
  • Knowledge of JavaScript an advantage
  • Our work environment is friendly and flexible, we offer attractive pay and working conditions as well as an inspiring atmosphere. You will be a member of a global team in which you can gain in-depth knowledge of the aviation industry.
Apply Online
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